Get in Touch With Us
Whether you have a question, a suggestion or simply want to share your thoughts, we are glad you stopped by. This page explains the best way to reach us, what to include in your message and what you can expect once you have written to us.
How to Reach Us
The simplest way to contact our team is by email. Please write to us at [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects. Some common reasons people get in touch include:
- Spotting an error: if something on the site looks out of date or incorrect, let us know and we will check it.
- General questions: if a page is unclear or you would like more detail on a subject, just ask.
- Feedback: tell us what you find useful and what could be better.
- Partnership or media enquiries: we are happy to hear from organisations and writers.
- Technical issues: if a page will not load or a link seems broken, we want to fix it.
Helping Us Help You
To get you a clear answer as quickly as possible, it helps to include a few details in your email. Mention the page you were reading, describe your question or concern in a sentence or two and, if relevant, add a screenshot. Short, specific messages are usually the easiest for us to act on.
When to Expect a Reply
We aim to respond to all messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to get back to you. If your message is about a correction, we will let you know once the change has been made.
Your Information
When you email us, we only use your details to reply to your message. We never sell or share your contact information for marketing. You can read more about how we handle personal data in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
A Quick Note
We are an information website, so we cannot manage accounts, process payments or resolve disputes on behalf of any third party. If your concern relates to a specific service, please contact that provider directly. If you are worried about your own wellbeing, we encourage you to reach out to a trusted support organisation.
Thank you for taking the time to contact us. We look forward to hearing from you.